Cam's Carpet Repairs (CCR)
A trading name of Hardyards Mowing Services Limited · Hamilton, New Zealand
Last updated: 2 August 2026

These Terms of Trade set out the basis on which Cam's Carpet Repairs (“CCR”, “we”, “us”, “our”) supplies carpet repair and related services. Please read them before accepting a quote or confirming a booking with us.

1. About these Terms
1.1 These Terms of Trade (“Terms”) apply to every quote, booking, and job carried out by Cam's Carpet Repairs (“CCR”), a trading name of Hardyards Mowing Services Limited, for the supply of carpet repair and related services (“Services”).
1.2 These Terms form part of the contract between CCR and the person or organisation that engages us (“you”, “the Customer”) from the time you accept a quote, confirm a booking, or ask us to proceed with work — whichever happens first.
1.3 Nothing in these Terms is intended to remove or limit any right you have under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA) where those Acts apply to you. If anything in these Terms conflicts with those Acts, the Acts take priority.
1.4 We will give you a reasonable opportunity to read these Terms before you accept a quote or confirm a booking — for example, by linking to them on our quote, booking form, or invoice, or asking you to confirm you've read them when you book online.

2. Consumer and business customers
2.1 If you are acquiring our Services for personal, domestic, or household use, you are a “Consumer Customer” and the guarantees in the CGA apply to our work and cannot be excluded.
2.2 If you are acquiring our Services for business purposes — for example, as a landlord, property manager, letting agent, builder, or other trade or commercial customer — you are a “Business Customer”. To the extent permitted by section 43(2) of the CGA, you agree that the CGA does not apply to Services we supply to you, and clause 9 (Limitation of Liability) applies instead.
2.3 If you're not sure which applies to you, ask us before booking — we're happy to talk it through.

3. Quotes and pricing
3.1 Quotes are based on the information available and the visual assessment carried out at the time of quoting, and are estimates unless we clearly state that a price is fixed.
3.2 Quotes are valid for 30 days from the date given, unless we state otherwise.
3.3 All prices are in New Zealand dollars. [Confirm GST treatment: state here whether prices are GST inclusive, exclusive, or that CCR is not GST registered, and include your GST number if registered.]
3.4 If, once work has started, we identify additional damage or issues that weren't visible or known about when the quote was given (for example, damage under the carpet, subfloor issues, or previous repairs), we will let you know before doing any extra work and provide a revised price — see clause 7 (Variations and additional work).

4. Payment
4.1 We will invoice you on completion of the work, unless we've agreed otherwise with you in writing.
4.2 Payment is due within 4 days of the invoice date, using the payment method stated on the invoice.
4.3 If payment isn't made by the due date, we may:
• charge interest on the overdue amount at 10% per annum, calculated daily until paid in full [confirm rate];
• charge our reasonable costs of recovering the debt, including debt collection agency fees; and
• decline to carry out further work for you until the account is paid in full.
4.4 These payment terms don't affect any right you have to dispute an invoice in good faith — if you think an invoice is wrong, contact us straight away (see clause 12).

5. Tenants, landlords, and authority to instruct work
5.1 If you ask us to carry out work at a property you don't own — for example, as a tenant, property manager, or on behalf of a landlord — you confirm to us that you have the owner's or landlord's authority to instruct the work, and that you're authorised to make decisions about access, variations, and payment on their behalf.
5.2 Unless otherwise agreed with us in writing before work starts, the person or organisation that instructs us to carry out the work is responsible for payment — regardless of any separate arrangement between a tenant and landlord, or between an agent and their client, about who is ultimately responsible for the cost.
5.3 We are not responsible for resolving disputes between a tenant and landlord, or between an agent and property owner, about liability for damage or the cost of repairs. If there is a dispute about who should pay, you remain liable to us for payment and can pursue reimbursement from the other party separately.
5.4 For insurance-related claims or higher-value repairs, we recommend getting written confirmation (for example, by email) from the property owner or landlord before work begins.

6. Access to the property
6.1 You must ensure we have safe, clear access to the work area at the agreed date and time, including moving furniture, clearing breakables or valuables from the area, and securing pets, unless we've agreed to do this as part of the job.
6.2 If we're unable to access the property or start work at the agreed time through no fault of our own, we may charge a reasonable call-out fee and/or reschedule the job.
6.3 We take reasonable care while working in your home or premises, but we are not responsible for pre-existing damage to furniture, flooring, or fixtures that we did not cause.

7. Variations and additional work
7.1 If, once work has started, we identify additional damage, defects, or issues that weren't apparent when the quote was given, we will stop and discuss this with you (in person, by phone, or by text/email) and provide a revised price before carrying out any extra work — except where the extra work is minor (under $50) or necessary to make the property safe.
7.2 We will proceed with variations once you have approved them (verbally or in writing), and any approved variation becomes part of the total price payable.

8. Warranties
8.1 We warrant our workmanship on repairs for 12 months from the date of completion, against defects caused by faulty workmanship [confirm warranty period].
8.2 This warranty does not cover:
• fair wear and tear;
• damage occurring after completion (for example, new pet damage, stains, or further wear);
• pre-existing carpet condition, colour variation, pile crush, or fading unrelated to our repair;
• issues arising from the age, quality, or condition of carpet we did not supply; or
• work carried out on your instructions, against our recommendation.
8.3 For Consumer Customers, nothing in this clause 8 limits your rights under the CGA — if a repair fails to meet the guarantees in that Act, you are entitled to a remedy under the CGA regardless of the warranty period above.
8.4 To make a claim under this warranty, contact us within a reasonable time of noticing the issue and give us the opportunity to inspect — and where appropriate, remedy — the issue before arranging for anyone else to do so.

9. Limitation of liability
9.1 To the maximum extent permitted by law, our liability to you for any loss or damage arising from our Services is limited to the cost of re-performing the affected work or refunding the price paid for it, at our choice.
9.2 We are not liable for any indirect, consequential, or special loss or damage, including loss of income or loss of use, or for loss arising from the pre-existing condition of the carpet or subfloor.
9.3 Nothing in this clause 9 excludes or limits any right or remedy that cannot lawfully be excluded or limited, including your rights under the CGA (for Consumer Customers) or the FTA.
9.4 For Business Customers, and to the extent permitted by clause 2.2 and section 43(2) of the CGA, our total liability for any claim arising from the Services is capped at the price paid for the specific job giving rise to the claim.

10. Cancellations
10.1 If you need to cancel or reschedule a booking, please give us at least 24 hours' notice [confirm notice period].
10.2 If you cancel or reschedule with less than 24 hours' notice, or aren't available at the agreed time, we may charge a reasonable cancellation fee to cover costs already incurred (for example, travel, materials ordered, or lost booking time).
10.3 We may cancel or reschedule a booking if we can't safely or reasonably complete the work (for example, due to unsafe site conditions, health and safety concerns, or circumstances beyond our control). We'll let you know as soon as possible and offer a new time.

11. Unfair contract terms and severability
11.1 We do not intend for these Terms to include any unfair contract term under the Fair Trading Act 1986. If any term is found to be unfair or otherwise unenforceable, that term will not apply, and the rest of these Terms continue in full force.

12. Dispute resolution
12.1 If you're unhappy with our work, please contact us first at camscarpetrepairs@gmail.com or 021 182 6223 so we can try to resolve it directly — most issues can be sorted out quickly this way.
12.2 If we can't resolve a dispute directly, Consumer Customers can raise a claim with the Disputes Tribunal (for claims up to $30,000) or contact the Commerce Commission about potential breaches of the Fair Trading Act 1986.
12.3 These Terms are governed by New Zealand law, and any dispute not resolved informally is subject to the jurisdiction of the New Zealand courts.

13. General
13.1 We may update these Terms from time to time. The version of these Terms in force at the time you accepted a quote or confirmed a booking applies to that job.
13.2 These Terms, together with your accepted quote or booking confirmation, form the entire agreement between us for the Services.
13.3 If any part of these Terms is invalid or unenforceable, the rest remain in effect.

Cam's Carpet Repairs (CCR)
A trading name of Hardyards Mowing Services Limited
Hamilton, New Zealand
Email: camscarpetrepairs@gmail.com
Phone: 021 182 6223